Last updated: March 9, 2026
If you've witnessed or experienced any abuse, policy violation, or suspicious activity on our platform, please let us know immediately.
Abuse refers to any behavior that violates our Terms of Service, harms other users, or compromises the integrity of our platform. This includes, but is not limited to, harassment, fraud, market manipulation, unauthorized access, and dissemination of malicious content. We take all reports seriously and investigate each case thoroughly.
You can report abuse by using the "File a Report" button above or by contacting our support team directly at [email protected]. Please provide as much detail as possible, including usernames, transaction IDs, screenshots, and a description of the incident. Anonymous reports are accepted, but providing contact information helps us follow up if needed.
The following activities are strictly forbidden on DexmaX AI:
Market manipulation (wash trading, spoofing, pump & dump schemes)
Harassment, threats, or hate speech
Impersonation or identity fraud
Distributing malware, phishing links, or harmful software
Unauthorized access to other accounts
Using the platform for illegal activities (money laundering, fraud)
All reports are treated with the utmost confidentiality. We do not disclose the identity of the reporter unless required by law. Information provided will only be used for the purpose of investigating and resolving the reported issue. We may share relevant details with the accused party to ensure a fair process, but we will redact personal information where possible.
Once a report is submitted, our compliance team reviews it within 1-2 business days. We may contact you for additional information. The investigation includes reviewing logs, transaction histories, and communication records. If a violation is confirmed, we take appropriate action, which may range from a warning to permanent account suspension. You will be notified of the outcome.
Violations of our policies may result in: temporary or permanent account suspension, forfeiture of funds involved in illegal activities, referral to law enforcement, and a permanent ban from using DexmaX AI. We reserve the right to take any action we deem necessary to protect our community and platform integrity.
If you have questions about the abuse reporting process, contact us.
DexmaX AI
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